Covid-19 Over the past few months at Ko-Sa Beach Resort, we have been thinking ahead to brighter days, when the tourism industry and country as a whole starts to go back to semi-normality, back to normalcy or what for now could be “The New Normal”
Our resort and its facilities have remained open throughout the lock-down period to keep ourselves and staff busy but most importantly took precedence of the period to do lot of maintenance work which in most cases was not possible due to the guest occupies. We also did take advantage of the period to put into place all the recommendations and measures from the Government, Ghana Health Services and the World Health Organization (WHO) that protect our guests and staff members during lock-down, including the above but not limited to:

• Social Distancing – 1.5 Meters distance between our restaurant tables and chairs, beach fronts, chalets  and our guests at reception, garden and beach front areas, car park and bar area.
• Bedrooms have the 5 Key Critical Touch-Point Cleaning touch points including, handles, switches, AC remote controls, and bed sheets, and wooden surfaces not forgetting the bathroom and shower facilities.
• Enhanced cleaning practices in conjunction with our in-house keeping department provides thorough cleaning in all public areas, washrooms and its environs.
• Our teams have been provided with the relevant personal protective equipment (PPE) such as gloves, face shield, nose mask etc. in each of the resort’s departments.

Covid-19 Guidelines

We will be undertaking intensive preparations & cleaning procedures to ensure all our facilities are in the best possible condition.
This is an ongoing process and will be updated along with government announcements, guidelines, and industry best practice from the Ghana Tourism Authority.

The procedures we are already following will be continued and enhanced when we are able to go back normalcy:

  • Restaurant and Lounge areas will also follow the social distancing guidelines, our restaurant will be from 7 am to 9 pm to accommodate all diners whilst ensuring social distancing is practiced. Table service only, with all meals being served to the tables, no buffets in place.
  • Disinfection and washing of Hands Anti-bacterial soaps and hand sanitizers to be available for all guests at exist points including reception and restaurant, as well as been available at the public washrooms, and shared bathroom facilities.
  • Guests will be asked to USE CARD PAYMENTS ONLY- POS machines, both local and international bank transfers or Money money payment to ensure and avoid physical contacts.
  • Rubbish bins for disposal of used PPE made available by the car park and reception area, this also includes the beach and restaurant areas together with staff areas.
  • Room entry restriction. No access will be made to the bedroom during a guest stay. Housekeeping or maintenance staff members will only enter the bedroom on guests request, to re-service the bedroom or fix a reported maintenance issue. If a member of staff is requested to enter a bedroom whilst the room is occupied the team member will be wearing PPE and the guest will be asked to leave the room so social distancing can be maintained.
  • We will work with our guests to prevent congestion whether at arrival or departure with the use of pre check in and express check out. Dining times will be staggered to ensure social distancing can be adhered to.
  • All staff members have been retrained in line with the new cleaning process for hygiene and cleanliness in all areas of the our resort.
    All staff members have completed health and safety together with Covid-19 Awareness Training in conjunction with the local clinic of Ampenyi (Ghana Health Service).
  • We will continue to monitor the health of our staff and our guests. Any staff member with symptoms or someone in their household who has symptoms will self-isolate in line with GHS and WHO guidelines. All our booking channels and areas in the resort will follow the same actions, with our staff reserving the right to ask a guest to leave if a guest is showing signs and symptoms of COVID-19 for the security and protection of its guests and staff members.

As government guidelines continue to change and develop we will review, refresh and update our policy Guidelines within this document.
We all, as a team look forward to welcoming you to Ko-Sa Beach Resort with the new normalcy